1. Returns and Refunds:
At [Myla Organics], we strive to provide you with the highest quality food products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.
2. Eligibility for Returns:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Perishable items cannot be returned unless they are defective or damaged upon receipt.
3. Defective or Damaged Items:
If you receive a defective or damaged item, please contact our customer service team at [mylaorganics12@gmail.com (or) Whats app @ 9442054136] within [ 7 days] of receiving the product.
Provide clear photos of the defective or damaged item, along with your order number, for prompt assistance.
4. Non-Returnable Items:
Due to the nature of our products, certain items may not be eligible for return. These include perishable goods, personalized items, and items marked as final sale.
5. How to Initiate a Return:
To initiate a return, please contact our customer service team at [mylaorganics12@gmail.com (or) Whats app @ 9442054136] within [7 days] of receiving your order.
Clearly state your reason for the return and provide your order number.
6. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is a result of our error.
We recommend using a trackable shipping service to ensure that we receive your returned item.
7. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within [5 days].
8. Late or Missing Refunds:
If you haven’t received a refund within the specified timeframe, please contact us at [mylaorganics12@gmail.com (or) Whats app @ 9442054136] for assistance.
9. Contact Information:
If you have any questions about our return policy, please contact our customer service team at [mylaorganics12@gmail.com (or) Whats app @ 9442054136].
This return policy is effective as of [01/01/2024] and may be updated without notice.
Thank you for shopping at [Myla Organics]!